Refund Policy

Refund Policy: All sales are final. Due to the personalized and medical nature of services provided, the medical spa does not offer refunds for completed treatments or prepaid packages. If a client is dissatisfied with a result, a follow-up consultation may be scheduled to determine whether corrective treatment or alternative services are appropriate, at the sole discretion of the medical staff. In cases of prepaid services not yet rendered, refunds may be issued only in exceptional circumstances and are subject to administrative fees. Gift cards, promotional services, and discounted packages are non-refundable and non-transferable.

By signing the consent form and receiving services, the client waives the right to hold IB Plus M or its employees liable for outcomes consistent with disclosed risks and agrees to adhere to all post-treatment instructions provided by the medical staff.

Privacy Policy

IB Plus M respects your privacy and is committed to protecting the personal information you may provide through our website [ibplusm.com]. This Privacy Policy outlines how we collect, use, and safeguard your information.

1. Information We Collect
We may collect the following types of information when you visit our Site or interact with us:

Personal Information: Name, email address, phone number, billing and shipping address, and other contact details when voluntarily submitted via forms, sign-ups, or purchases.
Non-Personal Information: IP address, browser type, device data, cookies, and usage statistics for website analytics.

2. How We Use Your Information
We may use your information to:

Respond to inquiries and provide customer support
Process orders and deliver products/services
Send promotional communications (if you’ve opted in)
Improve website functionality and user experience
Comply with legal obligations

3. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. We may share information with:

Trusted third-party service providers (e.g., payment processors, email marketing platforms) who help us operate our business, under strict confidentiality agreements
Legal authorities, when required to comply with applicable laws or respond to legal process

4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance user experience and collect anonymous traffic data. You may disable cookies in your browser settings, but some features of the Site may not function properly.

5. Data Security
We take reasonable administrative, technical, and physical measures to protect your personal data from unauthorized access, loss, or misuse. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Terms and Conditions

By undergoing injectable or laser treatments at this IB Plus M, the client affirms their understanding and acceptance of the following terms and conditions. All procedures are performed by licensed and qualified medical professionals operating under the supervision of a duly authorized medical director. Clients are required to complete a comprehensive medical intake form and disclose any allergies, medications, pre-existing conditions, or recent cosmetic procedures that may affect the safety or efficacy of the treatment. IB Plus M reserves the right to deny or postpone services if it is determined that proceeding would pose a health risk. Clients acknowledge that while outcomes of treatments such as Botox, dermal fillers, and laser therapy are generally safe and effective, individual results may vary and are not guaranteed. Side effects and complications, including but not limited to bruising, swelling, hyperpigmentation, or adverse reactions, are known risks and will be discussed prior to treatment. A minimum of 24-hour notice is required for cancellations or appointment changes; failure to do so may result in applicable cancellation fees.